Our Charges

YOU SHOP, WE PAY 6% GST!

At Shoppacino, we believe that shopping should be a fun experience enjoyed by everyone. That's why we ABSORB 6% GST so you pay less but get a whole lot more in terms of quality service.


DOORSTEP DELIVERY!

We deliver your items straight to your doorstep! 


REBATES FOR SELF-COLLECT!

There's more - we also offer rebates on International Delivery Method Charges to those who choose to self-collect items from our collection points. So you can SAVE more and enjoy a great shopping experience!


TOP UP

We are using a Top Up System where you can add any amount of money to your account using bank transfer or cash deposit. There are a Top-up Record and Credit Balance Transaction, where you are able to view the total amount you have in your account. 

All Top Up is non-cash refundable. Any refunds made by the sellers or from out of stock items will be remitted through credit deposit into your account balance in Shoppacino.com.


It's always good to know how much to expect before you buy. Below is a simple formula for estimating the charges involved in your purchase.


GENERAL FORMULA


BUY FOR ME

By Stages
Formula
Payment Method
Stage 1 - Checkout at shopping cart
Product's Price + Seller Domestic Fee (if any) 
Deduct from the top up account balance.
Stage 2 - Products weighed at China warehouse
International Shipping Charges + Service Fee (%)
Deduct from the top up account balance.

SHIP FOR ME

By Stages
Formula
Payment Method
After products weighed at China warehouse
International Shipping Charges + Handling Fee
Deduct from the top up account balance.



SHIPPING & SERVICES CHARGES


SEA FREIGHT - 22~28 WORKING DAYS (WEST MALAYSIA)

Services Option
Description
Normal Member

Buy For Me
Service Charge
7.99%

International Shipping
Small & Light Parcel by kg Charges
First 1 kg/RM6.90 => Next 0.50 kg/RM2.90

International Shipping
Medium Parcel by kg Charges
First 5 kg/RM25.90 => Next 0.50 kg/RM1.90

International Shipping
Heavy Parcel by kg Charges
First 15 kg/RM45.90 => Next 0.50 kg/RM1.90

International Shipping
Large & Bulk by M3 Charges
First 0.5 m3/RM199.90 => Next 0.10 m3/RM39.90




*There will be extra charges for rural area delivery, please contact us to check and confirm your area status before you make an order.


SHIP FOR ME ADD ON HANDLING CHARGES

Services Option
Description
Normal Member
Ship For Me Handling
Handling Fee by kg
First 15 kg/RM16.90 => Next 0.50 kg/RM0.50
Ship For Me Handling
Handling Fee by M3
First 0.5 m3/RM69.90 => Next 0.10 m3/RM9.90

Self Collect Rebates

Services Option
Description
Normal Member
ShoppaQueens Member
Penang Head Office
Rebates on International Shipping Charges, credit to account balance
15%
NIL
Agent's Collection Point
Rebates on International Shipping Charges, credit to account balance
10%
NIL



PRICE INCREASE/ADJUST/POSTAGE BY SELLER


Amount
Description
Below RMB10.00
If item's price increased/adjust/postage by seller BELOW RMB10, we will proceed and deduct from your Top-up account balance and an email will send to inform you without waiting for your confirmation.
Above RMB10.00
If the item's price increased/adjust/postage by seller ABOVE RMB10, we will immediately inform you by email and wait for your permission to proceed, if there's no response from you in 1~2 working days, we will cancel the item's ordering.




DIMENSION FORMULA & PACKAGE SIZE MEASUREMENT


SHIPPING CALCULATED BY KG

Type
Description
Weighted by kg
Charges will be calculated in kg according to actual weight or volumetric weight, whichever is higher.
Round up calculation
Round up unit = 0.50 kg.  Example: 1.0 3kg will round up calculated as 1.50 kg and 1.70 kg as 2.00 kg.
Volumetric weight formula
(Length) cm x (Width) cm x (Height) cm รท 6000 = Volumetric Weight kg


Below are a few common example of package sizes and how the dimension is calculated.